Frequently Asked Questions

HalalWorld is a travel platform operated by Wovel World Travel Agency, registered with TÜRSAB (TÜRSAB licence no: 13241). Our offices are in Amsterdam (Herengracht 449A, 1017 BR) and Istanbul (Cumhuriyet Mah. Şair Mehmet Akif Ersoy Sok. No:38 Kat:2 İç Kapı No:2, Üsküdar).

For bookings and customer relations please write to [email protected]; for corporate and official correspondence use [email protected].

No. HalalWorld is not a halal certification or auditing body and does not issue certificates to the properties it lists. Information about a property’s halal facilities is based on what the property or the supplier declares to us, and it varies from property to property.

Some properties operate entirely alcohol-free and use only halal-certified products in their kitchen; others offer only certain facilities (for example a halal menu on request, or alcohol-free rooms only). So that you can see this difference, every facility is shown as a separate filter and tag.

If a particular requirement is decisive for your booking, we recommend confirming the property’s conditions with us before you book.

Each heading on our Halal Holiday page corresponds to a filter on the search page: halal food (at the property, on request or nearby), alcohol-free areas (the whole property, the rooms or the restaurant), women-only beach, pool and spa, privacy-friendly private pools, and bidet facilities.

These tags show the facilities declared by the property and are there to make comparison easier; they are not a certificate or the result of an audit. You can see which tags a property carries on its detail page.

The facility tags and descriptions on the property page are the first step. If you have a critical requirement — for example that the entire kitchen is halal, the hours of the women-only pool, or that no alcohol is present in the room — write to us via WhatsApp or the Support Form before booking.

We forward your question to the property and pass on the answer we receive, so the conditions are clear before you complete your reservation.

Whether a property is “entirely alcohol-free” is based on the property’s own declaration and the rules it applies. Our filters separately show properties that are completely alcohol-free, properties where alcohol is not allowed in the rooms, and properties with an alcohol-free restaurant only; the tags on the property page show which scope applies.

Enforcing house rules and the conduct of other guests are the property’s responsibility, and HalalWorld cannot give a guarantee on this. If you encounter something different from what was declared, please tell us so we can correct the record and take it up with the property.

No; halal food availability varies by property and is shown under three separate headings: halal products used in the property’s kitchen, a halal menu prepared on request, and halal restaurants located nearby. You can see which option applies from the search filters and the property page.

If details such as meat sourcing, the scope of a certificate or a separate kitchen are decisive for you, we recommend confirming them before booking.

Facilities such as a prayer room, qibla marking, prayer mat, bidet or hand shower are listed on the property page when the property declares them; there is also a dedicated search filter for bidet facilities.

These facilities are not available at every property. If one of them is decisive for you, please ask us before booking.

You can list properties with screened women-only beach, pool and spa facilities using a single filter. The scope of these areas, their opening hours and any seasonal arrangement depend on the property’s own rules and may change from period to period.

If this is decisive for your stay, we recommend confirming with us — before booking — the arrangement that will apply on your check-in date.

Iftar and suhoor arrangements during Ramadan depend on each property’s own programme; meal times, suhoor service and kitchen practice vary from property to property. What your board type covers (room only, bed and breakfast, half board, all inclusive) is shown during booking.

If you are planning a stay in this period, we recommend asking about the property’s programme for those dates before booking; we can forward your question and pass on the answer.

Our catalogue covers Türkiye as well as destinations such as Bosnia and Herzegovina, Azerbaijan, the Maldives and Zanzibar, and it keeps growing. To see the current list, simply type a city or region into the search box; the properties available for your dates will be listed.

If you cannot find the destination you are looking for, write to us and we can look into alternatives.

Enter your city, property name and dates in the search box to list the available options. After choosing your room and board type, fill in the guest details and complete the payment step.

Before payment, the total amount, the cancellation terms and any charges payable at the property are shown in the summary. Once the booking is complete, your confirmation email is sent automatically.

Some properties, room types or dates are not confirmed instantly; for these you fill in a booking request form instead of paying online. Our team confirms availability and the price with the supplier, comes back to you, and — if you approve — sends a secure payment link.

Submitting the request form is not a booking on its own; the booking is created once the confirmation and the payment are complete.

Bookings paid for through the site are considered final; you do not need to obtain a separate confirmation from the property. A confirmation email containing your booking and payment details is sent automatically to your registered email address.

You can also follow the same information in the bookings section of your account. If the confirmation email has not arrived, check your spam folder and then write to us.

You can access your accommodation voucher from your account once your booking is confirmed; it is also shared by email closer to your check-in date. The voucher shows the property details, room and board type, guest names, cancellation terms and any charges payable at the property.

For some bookings the property’s own confirmation number is assigned close to the check-in date; the fact that this number is not visible yet does not change that your booking is confirmed.

The booking must be made in the name of one of the travelling guests, by a person who is of legal age under local law. You can enter the names of the other guests separately during booking.

Guest names must match the identity documents exactly; later name corrections are subject to the property’s terms.

All guests are asked for a valid ID or passport at check-in; keeping your accommodation voucher to hand speeds the process up.

In some countries and properties additional documents or registration may be required under local law; these rules fall within the scope of the property and of the relevant country’s legislation. You can ask us before booking what a specific property requires at check-in.

Visas, passport validity, health requirements and any entry permits are the guest’s responsibility; these requirements depend on your nationality and on the country you are travelling to. Information on the site is for general guidance and does not replace official sources; you should confirm current requirements with the official representation of the country concerned.

Accommodation and tour prices do not include travel insurance; if you wish to be insured, you need to arrange this separately. A trip that does not take place because a document is missing does not change the booking’s cancellation terms.

You need to enter children’s ages correctly when searching; the price, availability and whether a child stays free are calculated from those ages. Free stays, extra beds, cots and child discounts depend on the property’s own policy and are shown during booking.

Missing or incorrect ages may result in extra charges at the property or in check-in being refused.

The total shown at the payment step includes the taxes and service fees applicable to the standard services you selected; transparent pricing is our priority. Unless stated otherwise, the booking amount is collected by HalalWorld.

Separately, some properties collect items such as city or tourism tax, a deposit, parking, spa or minibar charges directly themselves. Where such an item exists, it is shown separately as “charges payable at the property” in the booking summary and on your voucher, and it is subject to the property’s own tariff.

You can pay by credit and debit card; secure payment via Link and regional methods such as iDEAL, Bancontact and EPS are also offered. The methods available depend on your country, the currency you selected and the type of booking; the options open to you are listed at the payment step.

Card payments in Turkish lira are taken with 3D Secure verification.

Instalments are offered for card payments in Turkish lira, to the extent supported by your card issuer; the eligible options are listed at the payment step with the number of instalments and the amounts.

Depending on the number of instalments, a difference charged by the bank may apply; this is shown on the selection screen. In other currencies, payment is taken as a single charge.

Payments are processed through PCI DSS compliant payment institutions with 256-bit SSL encryption and, where required, 3D Secure verification; your card details are not stored on HalalWorld servers.

Our team will never ask you for a card number, CVV or SMS verification code by WhatsApp, email or phone. If you receive such a request, stop and let us know.

You can view prices in many currencies; payment is taken in EUR, USD, GBP, TRY, SAR or AED. Other currencies are for display only, and payment is collected as the EUR equivalent.

Displayed exchange rates are indicative; your card issuer may apply its own rate and any foreign transaction fee.

For on-request bookings or balance collection, our team sends you a time-limited secure payment link created for your booking. The link works only on the halalworld.com domain, and the payment summary shows your booking number, dates and amount.

Expired links become invalid; if that happens, write to us and we will issue a new one.

Accommodation prices are updated in real time by properties and suppliers; availability, season, length of stay and exchange rates all affect the price. The price you see in search results may therefore change up to the moment you complete the booking; what is binding for you is the amount you approve at the payment step.

If there is an obvious price or content error, we contact you before the booking is completed and either offer the corrected conditions or refrain from creating the booking and refund any amount collected.

Coupons are applied at the payment step; conditions such as validity period, eligible properties and minimum amount are shown during booking. Coupons and credits cannot be exchanged for cash, cannot be transferred, and are not combined with other campaigns unless stated otherwise.

In the event of a cancellation or change, the coupon discount is recalculated; refunds are made on the remaining amount after coupon usage has been deducted.

Yes. Simply send your request to [email protected] with your booking number and invoicing details.

The document for the amount we collect is issued by us; the document for taxes and extra services you pay directly at the property is issued by that property.

You can send your cancellation request with your booking number via WhatsApp, the Support Form or email; we process it within the framework of the property and supplier terms.

You can see your booking’s cancellation terms when selecting the room, in the price summary before payment, and on your voucher. No charge applies to requests received before the free cancellation deadline.

The terms depend on the rate type you selected and on the supplier’s policy: flexible rates allow free cancellation up to a certain time, semi-flexible rates apply graduated charges, and non-refundable (NRF) rates provide no refund on cancellation. Deadlines are calculated in the local time of the place where the service takes place.

The rates and day bands shown on our pages are examples; what is binding are the terms you approve at the time of booking. The details are on the Cancellation and Refund Policy page.

A date change depends on the property’s policy and on availability for the dates you request; it may not be possible for every booking. Where it is possible, any price difference and supplier amendment fee apply.

Send us your request with your booking number and we will look into the options and put them to you for approval.

Name corrections and transferring a booking to another person are subject to the property’s or supplier’s rules; they may incur a fee or be refused entirely. Reporting a spelling mistake as early as possible improves the chance of correcting it.

Names that do not match the identity document may not be accepted by the property at check-in.

Not arriving at the property without cancelling (a no-show) results in the full amount being charged under most terms and does not create a right to rebook. In the case of early departure, unused nights may not be refunded, depending on the property’s policy.

If your plans change, writing to us before the cancellation window closes gives the best outcome.

Refunds are made to the payment method you used wherever possible; we process the request once the supplier’s approval and records are complete. How long the amount takes to appear in your account depends on your bank and the payment institution.

Exchange rate differences and banking costs may arise. Platform service fees and payment intermediation charges may be non-refundable unless expressly stated otherwise.

In the event of a supplier-led cancellation or overbooking, an equivalent alternative in the same or a higher category is offered and no price difference is passed on to you; if you do not accept the alternative, the amount you paid is refunded in full.

In such cases our liability is limited to refunding the price of the service that could not be provided; indirect losses are out of scope. We handle the process and the coordination with the property.

In unforeseeable events such as natural disasters, epidemics, strikes or official restrictions, the supplier’s force majeure terms take priority; the general practice is to offer a date change or travel credit instead of a cash refund. A cash refund is made where the supplier’s policy or mandatory legislation requires it.

Reasons outside the accommodation itself, such as your flight being cancelled, do not automatically change the accommodation’s cancellation terms; we therefore recommend taking out suitable travel insurance.

Each property’s check-in and check-out times are stated on the property page and during booking. Early check-in and late check-out depend on the property’s policy and on availability on the day; they are not guaranteed and may be subject to a fee.

Send your request via WhatsApp or the Support Form and we will pass it to the property and report back. The early check-in and late check-out benefit offered from WorldClub Emerald level upwards is also subject to availability.

Requests such as connecting rooms, adjacent rooms, a higher floor, a view, a cot, accessibility or a special menu are passed to the property as a “request”; they are not guaranteed until the property confirms them and may be subject to a charge.

You can write your request in the special requests field during booking, or send it to us later with your booking number.

Images, facility lists and star or class information are provided by the property and the supplier; star classification varies according to the practice of the country concerned. We publish this information with the utmost care, but we cannot guarantee that it is up to date, as renovations, seasonal closures or property-led changes may occur.

If there is a clear difference between what is published and what you find at the property, please tell us so we can correct the record and take it up with the property.

Whether pets are accepted, smoking areas, pool and beach rules, visitor and noise rules are all subject to the property’s own regulations; the rules stated on the property page and on your voucher apply.

Breaching the rules may result in extra charges by the property or in the stay being terminated. If you need certainty, ask us before booking and we will confirm with the property.

At eligible properties, transfers are offered as a separate option during the booking steps; prices apply to the whole group or family and vary by vehicle type. For stays of 14 days or more a VIP transfer may be offered as a campaign gift; the campaign conditions are shown during booking.

If you have added a transfer, you need to share your flight details with us after booking; your driver will meet you at the terminal exit.

For day tours the common practice is free cancellation up to 24-48 hours before the start, with a full charge for later notice; for multi-day and private tours the windows range between 7 and 30 days. Third-party costs such as museum, event and transport tickets are mostly non-refundable.

If the minimum number of participants is not reached, the tour operator may cancel the tour; a new date or a similar tour is offered first, and if you do not accept, a full refund is made.

You can review the itinerary, dates and cabin information for AROYA cruise departures on the cruise page of our site. To book or request a quote, simply send your request via WhatsApp or the Support Form; our team confirms availability and comes back to you.

For cruise bookings, the cancellation, amendment and balance payment terms are subject to the cruise company’s own policy and are communicated to you with the quote.

Yes. Requests for more than 5 rooms or 8 people are handled as group bookings, with a separate contract, deposit and cancellation terms. During public holidays, fairs and high season, cancellation windows may be longer and charges higher.

Send us your request with the dates, the number of people and your preferred area, and we will prepare a tailored offer.

WorldClub is our free membership programme: with every stay you earn WorldCash based on your spend, plus Status Points that determine your tier. Within a calendar year, 4,000 Status Points take you to Emerald, 9,000 to Sapphire and 15,000 to Diamond; Silver is the free entry tier.

You can use WorldCash as a discount at the payment step; it cannot be exchanged for cash. Discounts and airport transfers apply at selected hotels; early check-in, late check-out and room upgrades are subject to availability. You can see your current balance and tier in the WorldClub panel in your account.

You can transfer a valid elite status from a hotel chain, airline or cruise programme to WorldClub by sending proof of it via WhatsApp. Applications are usually reviewed within 2-5 business days; if approved, the equivalent tier is applied to your account.

A status match is granted once per account; expired statuses, purchased statuses and a programme’s entry level are out of scope. The detailed conditions are on the Status Match page.

If you find a better offer for the same property, the same room and board type, the same dates and the same cancellation terms — and it is still bookable at the time you apply — send it to us at least 48 hours before check-in and we will review it and do our best to match it.

Member-only rates, prices created through loyalty points or reward programmes, and package prices that cannot be broken down on their own are out of scope. If we cannot match the price, your existing booking and its cancellation terms remain exactly as they are.

Your personal data is processed for the purposes explained in our Privacy Notice and in accordance with applicable data protection law; booking details are shared with the relevant property and suppliers so that the service can be delivered.

To exercise rights such as access, rectification, erasure and objection, or to close your account, write to [email protected]. Records subject to a statutory retention obligation are kept for the period required by law. You can opt out of marketing emails at any time.

First, write to us with your booking number via WhatsApp, the Support Form or [email protected]. We handle the coordination with the property and supplier and report the outcome back to you; our support team is reachable every day.

If no solution is found, your rights of recourse under mandatory consumer legislation remain reserved. Our Terms and Conditions are governed by the laws of the Republic of Türkiye, and the courts of Istanbul have jurisdiction.

Our official channels are: the halalworld.com domain, the addresses [email protected] and [email protected], the numbers +90 216 328 56 93 and +31 97 010265213, and the WhatsApp line running on the latter number.

Payment is only ever taken through the payment step on the site or through a halalworld.com payment link sent by us; we never ask for a transfer to a personal bank account or for payment in cryptocurrency. If you receive a suspicious message using our name, do not act on it and let us know.